We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aviret (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luneras.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice thermos. It looks like an ordinary water bottle. It is not smooth so it lies well in the hand. The only downside is that everyone wants to drink from it😅Keeps the temperature of cold water, with a warm drink so far I have not tested.
Great thermal bottle. It keeps the temperature of the drink for a long time (I checked the water for now). Straw is a nice option e.g. While driving a car.
I am not the first time with a seller and a thermos. I am satisfied with my duzhie, ale it was not an hour to viprobuvati yak v trimak warm.
Very cool the thermos, really. I have not tested both hot and cold water conservation time. When I do my tests, please add the comment. Input, look good quality.
Looks beautiful. Keeps the temperature a few hours, does not leak
Great, I take the second one. Good looking. Thank you thank you thank you thank you thank you thank you
nice quality, product received on time. It was well packed. got the cleaning brushes with the bottle too.
Material quality is high. We bought it for school. It's very convenient. Cleaning apparatus comes out of the box.
I love this thermos, to be light, well-made. He's flying.
Excellent bottle! keeps the water cold for a very long time.
Super fast delivery. The Cup is great, the whole making of the Cup, the additions in the form of brushes for washing, I rate plus I don't have to look for a brush to wash the straws because they get right away with the Cup. As for keeping the heat and cold I do not know yet because I did not use it. I hope I'm not disappointed
item looks good, not tried yet. received on time. comes with a set of cleaning equipment. packed well
Can arrived very quickly, fit perfectly in the vacuum flask door of the bike. Are of very good quality. I will give an opinion on the quality of keeping the water fresh after the first use.
The bottle came to me very quickly, you can see the good quality of the product, this is my next purchase from this seller
Arrived quickly, despite being held at customs for verification. Is already the second same bottle you buy! She's wonderful! As well as come with a super useful cleaning kit! Can buy without fright! I recommend!!!
Bottle looks quality. Comes with tools for cleaning. Very beautiful design. I loved.🙏🏻
The bottle is wonderful! Surprised me positively. Optimal size, holds the ice water for a good time.
I loved the product, it's just like the picture. Arrived in the indicated time. Highly recommended.
Surprised me a lot. Very good material, great finish, handle and parts of the rubberized lid for a better grip, very nice flip lid, perfect seal. Total satisfaction. I did an ice water test and it lasted more than 15 hours and still had ice in the bottle, no ice it lasted about 4 hours with water still half cold. I'm sure I'll buy another one! I highly recommend. 1.000 note