We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesnโt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aviret (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luneras.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My cat can't get enough of this toy! The catnip really keeps her engaged and active. It's durable too, so I'm saving money on replacements.๐
This fish-shaped toy is a hit with my feline friend! She just loves the scent of the infused catnip. And it's easy to clean - perfect for busy owners like me.
ok
Got this for our kitty and she adores it! Keeps her mentally stimulated and prevents destructive behavior. So glad we found this!
The design is adorable and my cats love it! They are always chasing after this fishy toy around the house.
this has become an instant favorite with our furball at home...itโs tough material ensures that playtime doesnโt end quickly ๐๐ผ
I've never seen my cats go so crazy over a toy before! The added bonus? No more scratched furniture thanks to their new distraction!
Absolute win in terms of durability...and oh boy does that nip work wonders on keeping them entertained ๐ฑโ๐๐
Brought life back into our old tabbyโs daily routine plus no mess left behind as its super easy to maintain ๐งนโจ
my kitten enjoys pouncing on it๐ฏ
satisfactory
Our senior cat seems to have found a new lease on life with this toy. It's wonderful seeing her so active again.
The infused nip in the fish-shaped toy keeps my kitty entertained for hours, and it's bite-resistant too! Totally worth every penny spent!
this thing is amazing!! our fur baby loves it and the best part? no more torn up pillows around the house ๐
recommend
This product delivers what it promises โ long-lasting fun that supports natural hunting instincts of your furry friend. Highly recommended!
itโs been a week since we got this and both our cats are still obsessed...the catnip works like magic ๐๐
Impressive
My cat is absolutely in love with this fish toy
A great investment! My kitty enjoys playing with it all day long. The infused nip really keeps him engaged and active.
wow